Employment Opportunities

 
 

Do you have great customer service skills, project management prowess, and produce quality work? Be part of our growing company!

 
 
Customer Support Associate

Customer Support Associate

An industry leader in print, marketing services and print management is currently seeking a Customer Support Associate to join a winning team!  This St. Louis-based position will assist the customer support team with a variety of tasks that require excellent communication and organizational skills. The Customer Support Associate is a personable and conscientious individual who acts as the front-line contact for both external and internal customers.

Responsibilities

  • Provide exceptional customer support and communication while assisting with repeat quoting, taking repeat orders, delivery tickets, resolving customer accounts receivable issues, order follow-up and fielding any questions the customers may have.  
  • Demonstrate superior communication skills (both written and verbal).
  • Assist in entering, reviewing and maintaining customer artwork.
  • Manage vendor production and delivery process of orders.
  • Provide various operational reports.
  • Order management of E-commerce sites.
  • Labeling of documentation, filing job jackets, acknowledgements, samples, etc.
  • Build knowledge of product lines and capabilities.

Requirements

  • High School diploma or equivalent
  • Exceptional communication skills both written and verbal
  • Working knowledge of Microsoft Office
  • Highly organized and detail oriented
  • Ability to multi task at a high level
  • A demonstrated ability to work in a team-oriented environment, with an emphasis on collaboration and flexibility

Compensation

  • Excellent compensation package
  • Comprehensive benefits package including:
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation and holidays
Accounting Coordinator

Accounting Coordinator

An industry leader in print, marketing services and print management is currently seeking an Accounting Coordinator who is looking for growth opportunities to join a winning team! This St. Louis-based position is responsible for thoroughly, accurately and proficiently performing all accounting functions – create customer invoices, record payables, post cash receipts, etc. 

Responsibilities

  • Create customer invoices using 3-step billing (vendor invoice - cost allocation - prepare invoice)
  • Prepare monthly billing summary reports for multiple customer accounts 
  • Prepare the weekly check run (cross-trained) 
  • Post customer payments in Accounts Receivable ledger (cross-trained) 
  • Record vendor invoices in Accounts Payable ledger (cross-trained) 
  • Prepare and mail customer invoices 
  • Process daily mail 
  • Print, stamp, copy, and distribute vendor invoices 
  • Filing and sorting within department as needed 
  • Additional tasks as assigned by Accounting Supervisor and COO 

Job Expectations

A successful candidate should possess exceptional organizational and analytical skills with a keen sense of urgency, prioritization, and tenacity for process improvement and efficiency. In addition, the ideal candidate should have a basic understanding of the accounting cycle (billing, A/R, A/P). 

Requirements

  • High School diploma or equivalent. 
  • Minimum of 1-2 years of relevant accounting experience 
  • Basic understanding of the accounting cycle 
  • Excellent communication skills (verbally and written) 
  • A demonstrated ability to work in a team-oriented environment 
  • Advanced excel skills required 
  • Solid organizational skills with a strong focus on attention to detail 
  • Ability to work independently, multi-task, manage competing priorities, and meet all deadlines 

Compensation

  • Excellent compensation package that rewards results 
  • Comprehensive benefits package including: 
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation, holidays, sick time 
Account Manager

Account Manager

An industry leader in print distribution, marketing services and print management is currently seeking an Account Manager to join a winning team! This St. Louis-based position will be responsible for providing exceptional customer service and account management to our customer base as well as working closely with our sales executives.

Responsibilities

  • Provide exceptional customer service to internal and external customers.
  • Responsible for inventory management.
  • Manage and review all customer reports.
  • Assist Account Executive (AE) in customer business reviews.
  • Review invoicing for all program pricing items and review billing summary (if applicable).
  • Assisting AE on special projects by coordinating with vendors.
  • Establish and maintain strong vendor relations.
  • Vendor management – Research and develop solutions for customer.
  • Assist AE in identifying new sales opportunities within existing accounts.
  • Meet with customers off-site as required to pick up jobs, discuss projects, and solve any issues.
  • Effectively manage all on-going projects for customer base.
  • Coordinate and manage the execution of comprehensive programs and web-to print site builds, as well as managing existing web-to-print sites.
  • Coordinate promotional product needs with RBO Promo Department for sourcing, pricing, and samples.
  • Assist with customer support associate and specialist position responsibilities when necessary.

Job Expectations

The ideal candidate should be an excellent communicator and be highly motivated and energetic.  Familiarity with web-to-print solutions is a plus. A successful candidate should be knowledgeable about the account management and customer service environment, be comfortable at following an established process and be willing to increase efficiencies within the process.  The ideal candidate should be detail-oriented and able to follow through.

Requirements

  • 3+ years of account management/customer service experience. Print distribution environment a plus.
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • Ecommerce experience is a plus.
  • Promotion Products experience is a plus.
  • Exceptional communication skills both written and verbal.
  • Highly organized and ability to multi-task at a high level.
  • Ability to work in a team-oriented environment, with an emphasis on collaboration and flexibility.

Compensation

  • Excellent compensation package
  • Comprehensive benefits package including:
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation, sick time, holidays