Employment Opportunities

 
 

Do you have great customer service skills, project management prowess, and produce quality work? Be part of our growing company!

 
 
Director of Procurement

Director of Procurement

An industry leader in print, marketing services and print management is currently seeking a Promotional Products Manager to join a winning team!  This St. Louis-based position will be responsible for helping our sales team increase their promotional products sales through a variety of channels (education, vendor meetings & assisting in sales calls). 

Responsibilities

  • Oversee training and instruction of RBO employees, to provide direction as it relates to procurement policies and procedures, best purchasing methods, bidding requirements, ethical requirements, appropriate product/service/provider evaluations.
  • Development and continued maintenance of an overall Preferred Provider vendor base, which creates and sustains a competitive advantage, leveraging spend, and leveraging of technologies. Uphold a balance of qualified product and service providers in each product category.
  • Ensure performance improvement plans are developed, issued, and tracked as required for preferred provider program.
  • Plan for future operations of the department with emphasis on efficiency and effectiveness in meeting the needs of both internal and external customers.  
  • Develop and maintain excellent working relationships with all internal and external providers through understanding their purpose and objectives.
  • Promote and maintain the good name of the RBO while conducting business in an ethical and professional manner to ensure avoidance of all actual and potential conflicts of interest.
  • Serve as the primary resource for providers and staff as necessary to interpret policies and procedures, providing dispute resolution when necessary. Manage all activities that develop relationships with providers.
  • Maintain a high level of knowledge relating to current technology, provider competence and competitive marketing conditions.
  • Negotiate and execute purchase orders or provider contracts as needed to support the critical business needs.
  • Maintain electronic copies, Cumulus files, and hard copy of every company contract.
  • Continually evaluate products and services offered by existing and prospective providers. Educate providers as needed regarding RBO’s procurement policies and procedures, provider performance requirements, and product performance expectations.
  • Perform provider performance evaluations on a consistent basis.
  • Manage material flow to ensure inventory is maintained to the optimum level at a competitive price to support on-time customer deliveries while keeping inventory holdings at the appropriate levels. 
  • Manage, educate, and evaluate RBO freight program in continuing effort to reduce costs. Work closely with UPS/FedEx, RBO Warehouse Manager, and RBO’s preferred freight carriers. 
  • Support sales and customer support staff in sourcing and reconciliation efforts as required.
  • Attend trade shows and read industry publications, representing RBO in those relationships and staying abreast of industry and pricing trends. Communicate internally as necessary. 

Job Expectations

The ideal candidate will be able to evaluate, make recommendations, and develop company-wide purchasing policies and procedures for the implementation of standards that represent best purchasing methods. Implement these recommendations through coaching, communication of facts, accepting feedback and change management.

Requirements

  • 5+ years progressive experience in negotiating, procurement & sourcing, preferably in a strategic position, in a mid to large size organization
  • 3+ years’ experience in the Print Industry is preferred.
  • Experience in procurement, data analytics, and procurement/sourcing software programs are a plus.
  • Proven track record meeting substantial material cost reduction targets. Demonstrated performance in effectively consolidating and managing supply chain to most effectively leverage internal spend.
  • Proficient knowledge of Microsoft Word, Excel (including Pivot Tables), Outlook, and working knowledge of Power Point.  Working/functional knowledge of Tableau and Access.
  • Bachelor’s Degree preferred but solid industry experience with procurement will also be considered.  Shipping/logistics experience is a plus.
  • Ability to coordinate and prioritize multiple projects simultaneously within the company to achieve objectives, while adapting to changes in business requirements in a fast-paced environment.
  • Demonstrated ability to analyze information, situations, problems, policies and procedures to formulate logical and objective decisions. 

Compensation

  • Excellent compensation package
  • Comprehensive benefits package including:
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation, holidays, sick time
Customer Support Associate

Customer Support Associate

An industry leader in print, marketing services and print management is currently seeking a Customer Support Associate to join a winning team!  This St. Louis-based position will assist the customer support team with a variety of tasks that require excellent communication and organizational skills. The Customer Support Associate is a personable and conscientious individual who acts as the front-line contact for both external and internal customers.

Responsibilities

  • Provide exceptional customer support and communication while assisting with repeat quoting, taking repeat orders, delivery tickets, resolving customer accounts receivable issues, order follow-up and fielding any questions the customers may have.  
  • Demonstrate superior communication skills (both written and verbal).
  • Assist in entering, reviewing and maintaining customer artwork.
  • Manage vendor production and delivery process of orders.
  • Provide various operational reports.
  • Order management of E-commerce sites.
  • Labeling of documentation, filing job jackets, acknowledgements, samples, etc.
  • Build knowledge of product lines and capabilities.

Requirements

  • High School diploma or equivalent
  • Exceptional communication skills both written and verbal
  • Working knowledge of Microsoft Office
  • Highly organized and detail oriented
  • Ability to multi task at a high level
  • A demonstrated ability to work in a team-oriented environment, with an emphasis on collaboration and flexibility

Compensation

  • Excellent compensation package
  • Comprehensive benefits package including:
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation and holidays
Accounting Coordinator

Accounting Coordinator

An industry leader in print, marketing services and print management is currently seeking an Accounting Coordinator who is looking for growth opportunities to join a winning team! This St. Louis-based position is responsible for thoroughly, accurately and proficiently performing all accounting functions – create customer invoices, record payables, post cash receipts, etc. 

Responsibilities

  • Create customer invoices using 3-step billing (vendor invoice - cost allocation - prepare invoice)
  • Prepare monthly billing summary reports for multiple customer accounts 
  • Prepare the weekly check run (cross-trained) 
  • Post customer payments in Accounts Receivable ledger (cross-trained) 
  • Record vendor invoices in Accounts Payable ledger (cross-trained) 
  • Prepare and mail customer invoices 
  • Process daily mail 
  • Print, stamp, copy, and distribute vendor invoices 
  • Filing and sorting within department as needed 
  • Additional tasks as assigned by Accounting Supervisor and COO 

Job Expectations

A successful candidate should possess exceptional organizational and analytical skills with a keen sense of urgency, prioritization, and tenacity for process improvement and efficiency. In addition, the ideal candidate should have a basic understanding of the accounting cycle (billing, A/R, A/P). 

Requirements

  • High School diploma or equivalent. 
  • Minimum of 1-2 years of relevant accounting experience 
  • Basic understanding of the accounting cycle 
  • Excellent communication skills (verbally and written) 
  • A demonstrated ability to work in a team-oriented environment 
  • Advanced excel skills required 
  • Solid organizational skills with a strong focus on attention to detail 
  • Ability to work independently, multi-task, manage competing priorities, and meet all deadlines 

Compensation

  • Excellent compensation package that rewards results 
  • Comprehensive benefits package including: 
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation, holidays, sick time 
Account Manager

Account Manager

An industry leader in print distribution, marketing services and print management is currently seeking an Account Manager to join a winning team! This St. Louis-based position will be responsible for providing exceptional customer service and account management to our customer base as well as working closely with our sales executives.

Responsibilities

  • Provide exceptional customer service to internal and external customers.
  • Responsible for inventory management.
  • Manage and review all customer reports.
  • Assist Account Executive (AE) in customer business reviews.
  • Review invoicing for all program pricing items and review billing summary (if applicable).
  • Assisting AE on special projects by coordinating with vendors.
  • Establish and maintain strong vendor relations.
  • Vendor management – Research and develop solutions for customer.
  • Assist AE in identifying new sales opportunities within existing accounts.
  • Meet with customers off-site as required to pick up jobs, discuss projects, and solve any issues.
  • Effectively manage all on-going projects for customer base.
  • Coordinate and manage the execution of comprehensive programs and web-to print site builds, as well as managing existing web-to-print sites.
  • Coordinate promotional product needs with RBO Promo Department for sourcing, pricing, and samples.
  • Assist with customer support associate and specialist position responsibilities when necessary.

Job Expectations

The ideal candidate should be an excellent communicator and be highly motivated and energetic.  Familiarity with web-to-print solutions is a plus. A successful candidate should be knowledgeable about the account management and customer service environment, be comfortable at following an established process and be willing to increase efficiencies within the process.  The ideal candidate should be detail-oriented and able to follow through.

Requirements

  • Print and/or Promo experience required.
  • 3+ years of account management/customer service experience. Print distribution environment a plus.
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • Ecommerce experience is a plus.
  • Promotion Products experience is a plus.
  • Exceptional communication skills both written and verbal.
  • Highly organized and ability to multi-task at a high level.
  • Ability to work in a team-oriented environment, with an emphasis on collaboration and flexibility.

Compensation

  • Excellent compensation package
  • Comprehensive benefits package including:
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation, sick time, holidays
Junior Graphic Designer

Junior Graphic Designer

We are looking for an exceptional candidate who is eager to evolve from an everyday designer or production artist into a project leader. This candidate will be required to create and support design and technical solutions for a range of mid- to enterprise-sized businesses. This team member will use technology and creativity when providing print, promotional, and e-commerce results to our clients. They will also be responsible for working with our internal sales and customer service team, prospective customers, existing customers, and partners to create superior solutions from a graphic design and technology solutions standpoint.

If you are currently in a senior or lead design role and would like to apply, please explain in a cover letter why you are interested in taking this junior but aspiring position. This position will require the selected team member to begin with a heavy print production workload with some creative opportunities. From there, you will have the opportunity to grow your role into an application and marketing specialist as determined by the needs of company. This candidate will have opportunities to assist with company marketing initiatives such as collateral creation, video marketing, campaign building, content development, online storefront development, variable design, digital design, and will be expected to become inbound marketing certified in Hubspot.

Join our Creative Technologies team and help us implement client identity with precision, execute brand management with technological expertise, refine processes with business logic, and oversee complex projects for customers.

Responsibilities & Duties

  • Receive incoming requests into project management system and confirm job needs. Monitors and tracks projects to ensure proper and timely completion in a cost-effective manner
  • Works with various clients to interpret and translate their expressed needs and ideas into concepts, then develops them into effective design and technology solutions that meet their needs.
  • Maintain superior knowledge of each clients’ logos, graphic standards, likes, dislikes and budgets.
  • Prioritize projects in order to meet appropriate turnaround requirement for project.
  • Follows and contributes to written policies/procedures for quality assurance.
  • Works with technical resources to discuss and troubleshoot issues.
  • Daily maintenance and support of existing online storefronts.
  • Works with supervisor and team members to provide professional recommendations for concept, design, and production involving design and technology solutions.
  • Assists with the development and execution of internal marketing campaigns.

Job Expectations

The Junior Graphic Designer will, under supervision and adhering to established procedures for execution, quality assurances, and client’s branding guidelines, provide solutions that blend design, technology and strategy.

  • Analytical – Comprehends complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Planning/Organizing – Prioritizes and executes work activities assigned by supervisor; Uses time efficiently; Uses best project management practices.
  • Quality – Demonstrates accuracy and thoroughness; Has an eye for details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Reviews own work to ensure quality.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Takes initiative in accepting projects and completing them; Completes tasks on time or notifies appropriate contact with an alternate plan.

Communication Skills

  • Verbal/Nonverbal – Convey easily and quickly any instructions or messages; Speaks clearly and persuasively in positive or negative situations; Listens attentively and seeks clarification; Responds well to questions; Maintain professional nonverbal communication appropriate to situation.
  • Written – Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information.

Requirements

  • Solid knowledge of Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Dreamweaver) and Microsoft Office. Experience with MacOS and Windows is also desired.
  • Bachelor’s Degree (B.A.) from a four-year university
  • Exceptional graphic design technical skills.
  • Excellent organizational and project management skills with the ability to juggle tasks at a very high level. Strong attention to detail and follow-through.
  • Requires minimal supervision; self-starter
  • Exceptional communications skills (both written and verbal) as well as presentation skills.
  • Superior customer service skills as it relates to both the internal and external customer.
  • 2-4 years of print industry experience preferred.
  • Knowledge of production and pre-press preflight processes for offset and digital printing, Web-to-print eCommerce technology, and digital asset management systems is a plus.

Compensation

  • Excellent compensation package
  • Comprehensive benefits package including:
    • Medical, Dental, Vision insurance
    • Life/Disability insurance
    • 401(k)
    • Paid vacation, sick time, holidays