Employment Opportunities

 
 

Do you have great customer service skills, project management prowess, and produce quality work? Be part of our growing company!

 
 
Account Manager

Account Manager

An industry leader in print distribution, marketing services and print management is currently seeking an Account Manager to join a winning team! This St. Louis-based position will be responsible for providing exceptional customer service and account management to our customer base as well as working closely with our sales executives.

Responsibilities

  • Provide exceptional customer service to internal and external customers.

  • Responsible for inventory management.

  • Manage and review all customer reports.

  • Assist Account Executive (AE) in customer business reviews.

  • Review invoicing for all program pricing items and review billing summary (if applicable).

  • Assisting AE on special projects by coordinating with vendors.

  • Establish and maintain strong vendor relations.

  • Vendor management – Research and develop solutions for customer.

  • Assist AE in identifying new sales opportunities within existing accounts.

  • Meet with customers off-site as required to pick up jobs, discuss projects, and solve any issues.

  • Effectively manage all on-going projects for customer base.

  • Coordinate and manage the execution of comprehensive programs and web-to print site builds, as well as managing existing web-to-print sites.

  • Coordinate promotional product needs with RBO Promo Department for sourcing, pricing, and samples.

  • Assist with customer support associate and specialist position responsibilities when necessary.

Job Expectations

The ideal candidate should be an excellent communicator and be highly motivated and energetic.  Familiarity with web-to-print solutions is a plus. A successful candidate should be knowledgeable about the account management and customer service environment, be comfortable at following an established process and be willing to increase efficiencies within the process.  The ideal candidate should be detail-oriented and able to follow through.

Requirements

  • Print and/or Promo experience required.

  • 3+ years of account management/customer service experience. Print distribution environment a plus.

  • High school diploma or equivalent.

  • Working knowledge of Microsoft Office.

  • Ecommerce experience is a plus.

  • Promotion Products experience is a plus.

  • Exceptional communication skills both written and verbal.

  • Highly organized and ability to multi-task at a high level.

  • Ability to work in a team-oriented environment, with an emphasis on collaboration and flexibility.

Compensation

  • Excellent compensation package

  • Comprehensive benefits package including:

    • Medical, Dental, Vision insurance

    • Life/Disability insurance

    • 401(k)

    • Paid vacation, sick time, holidays

Customer Support Specialist

Customer Support Specialist

An industry leader in print, marketing services and print management is currently seeking a Customer Support Specialist to join a winning team! This St. Louis-based position is looking for an individual with industry knowledge. The Customer Support Specialist will assist the customer support team with a variety of tasks that require excellent communication and organizational skills. The ideal candidate is a personable and conscientious individual who acts as a support contact for both external and internal customers.

Responsibilities

  • Provide exceptional customer support and communication while assisting with new/repeat quoting, order entry – new, repeat and/or updating existing orders, delivery tickets, resolving customer accounts receivable issues, order follow-up and fielding
    any questions the customers may have.  

  • Demonstrate superior communication skills (both written and verbal).

  • Responsible for submitting, reviewing and maintaining artwork.

  • Manage vendor production and delivery process of orders.

  • Assist with inventory management – receiving and/or editing inventory levels.

  • Provide various operational reports.

  • Source project and customer proposal/presentations

  • Order management of E-commerce sites.

  • Product management – inventory levels, cost/sell values and applicable images.

  • Assist Account Executive (AE) or Account Manager (AM) with projects and customer communications.

  • Responsible for matching invoices for open orders.

  • Build knowledge of product lines and capabilities.

Requirements

  • Minimum of 1-3 years of print/promo experience.

  • High School diploma or the equivalent.

  • Exceptional communication skills both written and verbal.

  • Working knowledge of Microsoft Office.

  • Highly organized and detail oriented.

  • Ability to multi task at a high level.

  • A demonstrated ability to work in a team-oriented environment, with an emphasis on collaboration and flexibility.

  • E-commerce experience is a plus.

Compensation

  • Excellent compensation package

  • Comprehensive benefits package including:

    • Medical, Dental, Vision insurance

    • Life/Disability insurance

    • 401(k)

    • Paid vacation, sick time, holidays