Experimental Cravings

Customer experience (CX) matters to the best organizations. They appoint CX leaders and invest in measuring their CX effectiveness. While selling may seem like second nature to many of us, it may no longer be required. Young people want what they want when they want it, and they have little patience for anything less than immediate service.

Q & A: Why Storytelling Matters

Q & A: Why Storytelling Matters

Content comes to today’s consumer – they no longer have to seek it out. Smart brands are making sure their content is being seen in natural, organic ways. Traditional advertising does not work the same way it used to. Consumers want to commune with their favorite brands, not be sold by them. Trust in advertising is at an all-time low. Trust in what your friends or family tell you remains at an all-time high. 

Timing Is Everything

Timing Is Everything

The key is in the timing, right? If you knew the precise time to do something, you could simplify your ability to identify and take advantage of the opportunity placed in front of you. The timing of whatever you do matters significantly to your productivity, your creativity and your overall well-being.

Why Being Curious Is So Important For Today's Brands

Why Being Curious Is So Important For Today's Brands

Curiosity may kill the cat, but it can give the marketer nine lives. That’s how Harish Bhat, author of “The Curious Marketer,” sees it. The best marketers and the most curious people are very good listeners and, most importantly, they listen without judgment.

The Engagement Economy

The Engagement Economy

The Engagement Economy refers to a new era in which competitive advantage will lie more in a brand’s ability to engage and retain customers than generate and retarget leads. In an era when consumers control when and how they engage with brands, and can switch between brands with ease, knowing how to use AI to scale personalization may be more a matter of survival than a competitive advantage, regardless of industry.  

Q&A: Define what sales will look like in 2018

Q&A: Define what sales will look like in 2018

Salesforce uses it. So do Facebook and GE. Design Thinking is the customer-centric innovation process that can transform how you sell. Creating relationships in order to sell something is shallow and will compromise your deal size. Make a genuine connection.