with Chad Pollitt
What advice would you give today’s marketers on how to stay focused, create conversations and increase conversions in 2017?
Today’s marketers who wish to stay focused should start by closing email and not touching their smartphones. Creating more conversation and increasing conversions comes with creating more content. Not just any content, but good, quality, thought-provoking content. I’m really good at focusing when I close my email and don’t touch my phone. It’s definitely something we should all do more of in 2017. I want to do a lot more testing of paid media platforms. More specifically, different forms of native advertising. I see this as the future of advertising and I want to learn everything I can about it next year.
What should brands do to ensure these touch points are consistently hit?
Marketers, customer service people and communications professionals will use live “news rooms” to track and listen to social media chatter. Some will even use geo-fencing on mobile devices to track online conversations happening in their brick and mortar locations.
The difference in tomorrow’s customer engagement versus yesterday’s is the channels of engagement. We have a generation of people coming up who aren’t interested in calling or emailing a company.
How do today’s consumers want to be engaged?
That mostly depends on their generation. Some prefer email, while others stick to their social media du jour. Some even prefer to make an old fashioned phone call. That said, I think we can safely rule out faxing.
What’s the best piece of advice you can offer today?
Be consistent. Brands aren’t built overnight. Whether it’s a personal or business brand, the act of building one is a marathon, not a sprint. Start with creating good content and have a plan for promoting it. Build an audience. Harvest that audience. Rinse and repeat.
How important will customer engagement be?
Customer engagement is always important. It’s easier to keep a customer than it is to bring on a new one. Jay Baer wrote a whole book on it, “Hug Your Haters.” The difference in tomorrow’s customer engagement versus yesterday’s is the channels of engagement. We have a generation of people coming up who aren’t interested in calling or emailing a company. They’d rather tweet or post their complaints, problems, concerns, etc. Businesses better be prepared.