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Account Manager - Direct Mail

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Account Manager - Direct Mail

An Account Manager is responsible for the daily execution of projects to ensure our client’s expectations and goals are met.

Responsibilities

  • Build and maintain great working relationships with clients, vendors and internal team
  • Over see the execution of projects to ensure the client’s expectations and goals are achieved
  • Collaborate with the internal team in project development, planning and problem-solving to find creative solutions to any complex issues our clients may be facing
  • Clearly outline and communicate schedules to clients and vendors
  • Work with vendors and internal team to ensure they have all the information that they need to produce awarded projects from estimating through invoicing
  • Manage all aspects of the direct mail process including data processing, prepress, print (Offset and Digital), Bindery, Finishing, Kitting and Shipping
  • Track key deliverables throughout the project process to ensure all due dates are met.
  • Inventory Management, including monitoring inventory at all RBO, client and vendor facilities.
  • Other duties as assigned

Competencies

  • Excellent computer skills
  • Excellent interpersonal, written, and verbal communication skills
  • Excellent project management, follow-up skills
  • Attention to detail, ability to proofread
  • Able to multitask in fast paced environment with strong organizational skills
  • Self-motivated, quick thinker, deadline-oriented
  • Understand direct mail terminology and USPS requirements
  • Proficient with Microsoft Office products specifically Excel
  • Ability to effectively communicate with client, vendors, and internal team

Requirements

  • Bachelor’s degree preferred, with coursework in related area (Marketing, Communications) or GED with at least 3+ years of account management/customer
    service experience in the printing, direct mail and/or promo industry.
  • Ecommerce experience is a plus specifically Foundry OrderForge and/or Oracle NetSuite

Great Benefit Package

  • Competitive compensation
  • Comprehensive benefits package including:
  • Medical, Dental, Vision insurance
  • Life/Disability insurance
  • Accident/Critical Illness
  • 401(k) plus annual match
  • Paid vacation plus 8 ½ holiday

Easy Apply Below

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G7 qualified master in print media by the IDEAlliance Zebra business partner as a supplies specialist and healthcare specialistBrand Chain association member for excellence in print and promotional serviceWe are product safety aware by the PPAI for branded merchandise and promotional products
RBO is a veteran-owned, woman-led business.