Responsibilities

• Build and maintain great working relationships with clients, vendors, and internal team
• Oversee the execution of projects to ensure the client’s expectations and goals are achieved
• Collaborate with the internal team in project development, planning, and problem-solving to find creative solutions to any complex issues our clients may be facing
• Clearly outline and communicate schedules to clients and vendors
• Work with vendors and internal team to ensure they have all the information that they need to produce awarded projects from estimating through invoicing
• Maintenance of client storefronts, including user setup, item creation, and all aspects of order processing
• Prepare promotional products presentations based on client objectives, including suggestions, pricing, sourcing, and distribution
• Manage all aspects of the project process including prepress, print (Offset and Digital), bindery, finishing, kitting, and shipping
• Track key deliverables throughout the project process to ensure all due dates are met
• Inventory Management, including monitoring inventory at all RBO, client, and vendor facilities
• Other duties as assigned

Competencies

• Excellent computer skills
• Excellent interpersonal, written, and verbal communication skills
• Excellent project management, and follow-up skills
• Attention to detail, ability to proofread
• Able to multitask in a fast-paced environment with strong organizational skills
• Self-motivated, quick thinker, deadline-oriented
• Proficient with Microsoft Office products, specifically Excel
• Ability to effectively communicate with clients, vendors, and internal team

Requirements

• Bachelor’s degree preferred, with coursework in a related area (Marketing, Communications) or GED with at least 3+ years of account management/customer service experience in the printing, direct mail, and/or promo industry
• Ecommerce experience is a plus
• Oracle NetSuite experience is a plus

Great Benefit Package

• Competitive compensation
• Medical, Dental, Vision insurance
• Life/Disability insurance
• Accident/Critical Illness
• 401(k) plus annual match
• Paid vacation plus 8 ½ holidays