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Account Manager

An Account Manager is responsible for the daily execution of projects to ensure our client’s expectations and goals are met.

Responsibilities
  • Build and maintain good working relationships with clients, vendors, and internal team
  • Monitor client profitability based on RBO guidelines – work with Account Director to ensure we are meeting RBO profitability guidelines
  • Enter sales orders to client specifications
  • Oversee the execution of orders to ensure the client’s expectations are achieved
  • Assist Account Director with the management of the client quoting process including vendor pricing compilation
  • Clearly outline and communicate schedules to clients
  • Track and communicate key deliverables to ensure all due dates are met
  • Maintenance of client storefronts, including user setup and item creation
  • Manage all aspects of the order process including prepress, print (offset and digital), bindery, finishing, kitting, and shipping
  • Work with vendors to ensure they have all the information that they need to produce orders
  • Responsible for creating vendor work orders or purchase orders
  • Working with vendors to obtain schedules and pricing
  • Ability to prepare basic promotional products presentations based on client objectives, including suggestions, pricing, sourcing, and distribution
  • Inventory management, including monitoring inventory at all RBO, client, and vendor facilities
  • Participate in client planning and strategy sessions
  • Assist with Quarterly Business Review and Annual Business Review metrics gathering
  • Other duties as assigned
Competencies
  • Excellent computer skills
  • Excellent interpersonal, written, and verbal communication skills
  • Excellent project management, and follow-up skills
  • Attention to detail, ability to proofread
  • Able to multitask in a fast-paced environment with strong organizational skills
  • Self-motivated, quick thinker, deadline-oriented
  • Proficient with Microsoft Office products, specifically Excel
  • Ability to effectively communicate with clients, vendors, and internal team
Requirements
  • Bachelor’s degree preferred, with coursework in a related area (Marketing, Communications) or GED with at least 3+ years of account management/customer service experience in the printing, direct mail, and/or promo industry
  • Ecommerce experience is a plus
  • Oracle NetSuite experience is a plus
Great Benefit Package
  • Competitive compensation
  • Medical, Dental, Vision insurance
  • Life/Disability insurance
  • Accident/Critical Illness
  • 401(k) plus annual match
  • Paid vacation plus 8 ½ holidays

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G7 qualified master in print media by the IDEAlliance Zebra business partner as a supplies specialist and healthcare specialistBrand Chain association member for excellence in print and promotional serviceWe are product safety aware by the PPAI for branded merchandise and promotional products
RBO is a veteran-owned, woman-led business.