Responsibilities

• Build and maintain good working relationships with clients, vendors, and internal team
• Monitor client profitability based on RBO guidelines – work with Account Director to ensure we are meeting RBO profitability guidelines
• Enter sales orders to client specifications
• Oversee the execution of orders to ensure the client’s expectations are achieved
• Assist Account Director with the management of the client quoting process including vendor pricing compilation
• Clearly outline and communicate schedules to clients
• Track and communicate key deliverables to ensure all due dates are met
• Maintenance of client storefronts, including user setup and item creation
• Manage all aspects of the order process including prepress, print (offset and digital), bindery, finishing, kitting, and shipping
• Work with vendors to ensure they have all the information that they need to produce orders
• Responsible for creating vendor work orders or purchase orders
• Working with vendors to obtain schedules and pricing
• Ability to prepare basic promotional products presentations based on client objectives, including suggestions, pricing, sourcing, and distribution
• Inventory management, including monitoring inventory at all RBO, client, and vendor facilities
• Participate in client planning and strategy sessions
• Assist with Quarterly Business Review and Annual Business Review metrics gathering
• Other duties as assigned

Competencies

• Excellent computer skills
• Excellent interpersonal, written, and verbal communication skills
• Excellent project management, and follow-up skills
• Attention to detail, ability to proofread
• Able to multitask in a fast-paced environment with strong organizational skills
• Self-motivated, quick thinker, deadline-oriented
• Proficient with Microsoft Office products, specifically Excel
• Ability to effectively communicate with clients, vendors, and internal team

Requirements

• Bachelor’s degree preferred, with coursework in a related area (Marketing, Communications) or GED with at least 3+ years of account management/customer service experience in the printing, direct mail, and/or promo industry
• Ecommerce experience is a plus
• Oracle NetSuite experience is a plus

Great Benefit Package

• Competitive compensation
• Medical, Dental, Vision insurance
• Life/Disability insurance
• Accident/Critical Illness
• 401(k) plus annual match
• Paid vacation plus 8 ½ holidays